Claire is a consultant for Software Technology Transition.
Claire was the Director of both service and development organizations for GetronicsWang LLC (an ICTO service provider). Her experience includes project and program management for large client deployments of IT infrastructure. In addition to managing a customer TAC for Cisco and other telecommunications products, she also holds several technical certifications. In her most recent position she employed Six Sigma tools and processes to modify the Service Delivery Model used by the business to improve the client experience.
Prior to working at GetronicsWangLLC, Claire worked at IBM where she held a variety of management and technical positions in systems development. She has had extensive experience as a practitioner of software engineering best practices in large complex development efforts for systems software.
At both IBM and GetronicsWang LLC, Claire has had the opportunity to Program Manage efforts from inception to full realization. At IBM, this experience took the form of selling a new product idea to the business, obtaining funding, executing the development plan, and moving the product through several development cycles. At GetronicsWang LLC she started a TAC group to provide Getronics customers with support on Cisco product.
Claire is currently training on both Six Sigma and Project Management and will be obtaining technical certifications.You can reach Claire directly via Claire Radice.